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Remote and Online Services for Professional Immigrants
Remote and Online Services for Professional Immigrants (ROSPI) is a project that will seek to leverage existing technologies settlement agencies utilized when making the transition to remote service delivery during the COVID-19 pandemic.
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Remote and Online Services for Professional Immigrants (ROSPI) is a project that will seek to leverage existing technologies settlement agencies utilized when making the transition to remote service delivery during the COVID-19 pandemic. Additionally, we will develop both online and mobile-friendly programming and resources for professional immigrants and resources for settlement agencies to support their remote delivery. The nature of these resources and programming will be determined by data we collect from interviewing and surveying professional immigrants’ digital needs, barriers, and preferences for using settlement services and seeking information online regarding re-establishing their careers in Canada.
The ROSPI project is an important research area for the settlement sector because of the very limited research on existing online services and their effectiveness for professional immigrants. Some of the research that is available on the role digital technologies have in professional immigrants’ settlement and integration suggests the critical need for professional networking and obtaining timely, accurate, and relevant information online to become successful at re-establishing careers. Moreover, some studies have shown that professional immigrants are least likely to access or recommend settlement services, either because they are unaware/unfamiliar with existing local services or because these services don’t meet their specific needs. The ROSPI project will explore these needs and barriers further.
The project will be accomplished by aiming to meet 5 goals through 4 phases:
1. The Knowledge Building phase will aim to:
a) Identify (1) unmet needs and gaps in settlement services, as well as the (2) general experiences and (3) digital needs, barriers, and preferences of professional newcomers re-establishing their careers in Canada;
b) Identify best practices in services for professional newcomers via an online platform or digital space.
2. The Development of Improvements and Innovations to Existing Online Settlement Services & Other Digital Materials phase will aim to:
Develop a process roadmap or resource toolkit and training resources for organizations to effectively transition their own services to professional newcomers to an online remote delivery environment.
3. The Pilot Implementation phase will aim to:
Implement mobile-friendly online programming and digital resources tailored for professional newcomers.
4. The Pilot Evaluation phase will aim to:
Determine the optimal approaches through which online delivery of settlement services will result in:
a) Improved access to services for professional newcomers
b) Improved online services that more efficiently and effectively meet needs